Proposed guidance
Made-to-order print needs a fair review.
Custom printed goods are created for a specific request, so a return is not automatically available when the item was produced correctly and matches the approved artwork. If you need to change or cancel a request, raise it as early as possible because production status matters.
If an item is damaged, materially different from what was approved, or affected by a production issue, keep the packaging and document the problem with clear photos. The order details and a short description will help determine the next step.
A useful issue report includes:
- What you ordered and the quantity affected
- What you expected compared with what arrived
- Clear photos of the issue and outer packaging
- Whether the items are needed for a particular date
These guidelines are proposed and require confirmation with the final fulfilment process.